FAQ
You have 7 days to exchange products to the store in the same condition as supplied, in their original packaging.
However, we do not offer refunds. Canceling your orders cannot be edited once they have been processed.
Yellowing in candles is completely normal, especially with candles that contain vanilla content fragrance oils. Not to worry, your candle is perfectly fine!
Shake and spray - your air and linen room spray
Shake your air and linen room spray well before every use. The content in the bottle is biodegradable and environmentally safe. If little cloudiness occurs, give it a quick shake. It should be ready to go. Remember to store it in a cool and dry place.
This can be avoided by not blowing out your candle before it reaches full melt pool, as it can make a tunnel right down the center of the candle(this creates what's known as a memory ring. Try for your first burn avoiding lighting your candle for short periods of time. On the other hand, never burn your candle for more than 4 hours at a time, and let it cool for at least 1 or 2 hours before relighting. This will prevent tunneling during future burns.
Mushrooming is the small amount of carbon buildup at the top of a wick as it burns. Where the flame consumes more wax than it can burn. It is a common occurrence. However, if you experience "mushrooming" with your candle, we recommend trimming the carbon buildup off the wick approximately 1/4 inch between burnings.
Do Not burn your candle for more than 4 hours at a time
This can cause the glass or tin to overheat which may lead to it shattering. Prevent soot from being released by keeping wicks trimmed, approximately 1/4 inch before each use.
This is a vegan blend of natural soy, coconut oil and paraffin. It does offer a luxury look, from its white creamy finish. Most importantly enjoy a great hot throw while burning. A renewable, and friendly to the environment wax.
Soy wax blends is also known as para-soy a blend of paraffin wax and soy wax, with great benefits. This blend will have your candles emitting strong scented candles. Be confident that you will be getting non-toxic and a clean burn.
Trimming your wicks will prevent your candle from tunneling and releasing excess soot. If you keep wicks too long, they will melt the wax faster causing the glass to overheat. Remember to trim your wick before each burn. A trimmed wick helps your candle to burn more evenly, ensures safe flame height, and prolongs burn times.
Candles & Use
When it comes to enjoying your candles, safety is paramount. To make the most of your aromatic experience, follow these guidelines: Upon first use, allow your candle to burn for at least two hours or until the entire surface has turned to liquid wax. This not only ensures an even burn but also prolongs the life of your candle. Never leave a burning candle unattended, and keep it out of the reach of children and pets. Position your candle away from anything that might catch fire and shield it from drafts. Place it on a stable, heat-resistant surface, and limit each burn session to a maximum of four hours. For optimal performance, avoid burning your candle all the way down; a 1/2 inch of wax at the bottom of the container is recommended. Never touch or move a burning candle when the wax is in liquid form, and always trim the wick before each burn to prevent smoking, dancing flames, or tunneling. It's essential to adhere to these safety measures to ensure a worry-free and enjoyable candle experience. Failure to do so could pose fire, injury, or smoke damage risks.
Get in Touch
Ready to elevate your candle experience or have any questions? Feel free to reach out to us through the contact form below. We're here to assist you in any way we can.